Shanghai

 

This position is within Company R&D organization, focusing on solving issues from our global markets as part of the Global Support setup.

 

Company is the world’s largest telecom services provider and we handle hundreds of thousands customer issues yearly, while R&D support is the highest level of our setup to secure customer network operations. Profound technical knowledge about one or a few packet core products (SGSN, GGSN, MME, S/P-GW, PCRF etc) is mandatory.

 

As a support engineer your main responsibilities are to together with your team:

- Handle CSR (Customer Service Requests)

- Emergency handling.

- Perform troubleshooting on node (live and lab).

- Participate/Run customer Demos.

- Participle in FOA, GPD projects (oversea and domestic)

- Close co-operation with your interfaces, within R&D as well as Local Support Unit.

- Located in Shanghai, Short-term travel domestic and International

 

- Excellent Packet Core Network products knowledge (preferably R&D customer Support or I&V experience), 3~5 years related working experience is needed.

- Talent in technical troubleshooting

- GPRS/WCDMA/LTE network Knowledge

- Very good verbal and written English

- Good customer mindset

- Good communication skill with outgoing personality

- Can work under stress

- Have an open mind, positive attitude and a constructive way of solving problems

- Be self-confidence and accountable

 

Preferably a Master of Science / Bachelor degree or equivalent in any of the following: Computer Science, Telecommunication, Information Technology, Electrical Engineering