Shanghai

 

The requirements on our products, from both existing and potential new customers, are currently very high and there is a big demand of product support.

In order to meet the demands above and to secure a continued success of the Company Packet Core products, we are expanding support area.

As a support engineer your main responsibilities are to together with your team:

- Handle SGSN CSR (Customer Service Requests)

- Emergency handling.

- Perform troubleshooting on node (live and lab).

- Participate/Run customer Demos.

- Participe in FOA

- Close co-operation with your interfaces, within PDU as well as MU/GSDC.

 

Excellent product knowledge (preferably I&V experience)

- GPRS/WCDMA network Knowledge

- Very good verbal and written English

- Good customer mindset

- Good communication skill with outgoing personality

- Can work under stress

- Have an open mind, positive attitude and a constructive way of solving problems

- Be self confidence and accountable

Preferably a Master of Science / Bachelor degree or equivalent in any of the following: Computer Science, Telecommunication, Information Technology, Electrical Engineering