Practice Area: Integration / Professional Services

 

Location: Beijing

 

§   Ensure the implementation of bespoke application development projects and product integration projects are delivered to customers within the timescales and to the quality expected. 

 

Project

§   Developed knowledge and skills in the process for the implementation of at least one COMPANY Group application ; experience with the process of implementing solutions / integrating applications in other COMPANY Group applications

§   Work closely with client management to understand the business requirement for the project, developing effective working relationships and on-going management processes for the project

§   Define the deliverables, resource requirements and work plan for the project, and manage their development and delivery

§   Ensure that the project is delivered within the financial requirements of the Practice Area

§   Estimate and plan projects from start to finish, with built in contingencies

§   Maintain awareness of “big picture” in terms of overall architecture of solutions being delivered. Use initiative to make suggestions for improvements to solutions in respect of scalability, resilience and security

§   Plan and communicate resource requirements for current and future engagements

§   Provide project / product / process support to other consultants in the Practice Area

§   Review and recommend business cases for new projects

§   Work collaboratively with all project stakeholders;ensure collaborative decisions are made between technical and business teams

§   Ensure that team members are focused towards achieving set goals; able to bring them back on track if required

§   Provide clear visibility of risks/ issues both internally and externally

§   Set and ensure that level of quality and the adopted process is maintained and improved

§   Provide good visibility and regular feedback to all team members with regards to project status, requirements and performance

 

Sales

§   Support the sales / pre-sales process by providing input and validation on proposals and contracts; able to add value regarding project / product / client

§   Proactively identify potential solutions to improve revenue and business growth; able to clarify requirements and scope prior to notifying relevant COMPANY Group teams

§   Strengthen relationships with customers; able to discuss issues with multiple stakeholders of varying levels

§   Increase customer benefit, taking a role in providing a vision for solutions that deliver long term business benefits.

 

HR

§   Monitor project team performance against agreed objectives; manage the issues and communication with team members to ensure they remain committed to the established timelines

§   Proactively identify potential project team issues early; manage the issues with the team member and ensure relevant managers are notified

§   Contribute to developing competencies and performance measures to satisfy both company goals and team members’ aspirations

§   Identify when training is required, discuss with team member and their manager; incorporate training requirements into work planning

§   Take pride and care of the consulting team members, provide support and mentoring where required.

 

Financial / Reporting

§   Monitor and report (to the head of Practice Area) key business metrics (resource utilisation, profit & loss etc)

§   Prepare forecasts for projects (timescale, budget), utilisation.

§   Provide weekly analysis reports to Senior Management on project status, utilisation, team performance, flag risks early.

§   Prepare invoices for project work and associated reports.

§   Provide clear timely communication and visibility to all stakeholders.

 

Client

§   Demonstrate professionalism at all times

§   Recognise internal and external clients

§   Develop and promote a clear understanding of the client’s business

§   Identify and anticipate customer requirements, expectations, needs

§   Establish timelines and deliver on commitment

§   Promote and deliver exceptional customer service

§   Contribute to a unified approach to the client

§   Articulate and clearly communicate a concept or idea with confidence; holding firm to you own position when necessary and winning support from others

 

Business

§   Think and Act as an Owner

§   Ensure the correct and on-time completion of timesheets

§   Articulate the commercial value of how COMPANY Group Operates

§   Articulate how your and your team’s performance affects the organisational outcomes; able to make others understand

§   Make sound decisions for best possible business outcomes, searching for many sources of information and data

§   Articulately communicate an understanding of key industry, market, resource, technology, trends and their implications for the business; able to transfer the knowledge to others

§   Set timelines, prioritise and manage own time; identify conflicting priorities and manage other’s expectations

 

Innovation

§   Generate and deliver innovative ideas and solutions

§   Generate and identify novel solutions to old problems

§   Generate concepts with fresh perspective, breakthrough ideas, and new standards that create value in the market

§   Promote and demonstrate quality in all work

§   Generate and identify new processes that can result in significant cost saving or revenue opportunities

 

Team

§   Take responsibility and be accountable

§   Value the contributions of other team members

§   Promote and contribute to a collaborative work environment; promote the team’s shared values

§   Invite and build upon the ideas of others; encourage others to express their views, even when contrary to others

§   Promote the team objectives and priorities; and how they are linked to the wider business objectives of COMPANY Group

 

Learn

§   Set aggressive goals and commit to achieving them

§   Promote and demonstrate a priority to learn continuously; contribute to the company’s knowledgebase

§   Identify, address and be honest about own development needs; actively develop own career

§   Adapt interpersonal style and communication to a variety of people and situations

§   Show versatility in response to a wide range of situations

§   Contribute to the open exchange of knowledge, information and experiences; present ideas and concepts to a wider audience

 

§   Experience of managing complex bespoke development projects

§   At least 5 years experience working in a Professional Services organisation preferably a software solutions or product vendor

§   Directly involved in delivering complex bespoke technical systems in an external customer facing environment

§   Strong Project Management and some team leading experience, PRINCE qualification or equivalent

§   Solid experience in e-Business/ e-Commerce software implementation

§   Excellent written and verbal communication skills

§   Strong Decision-making and organisational skills

§   Solid experience in analysis and design processes and methodologies including UML, RUP and XP

§   Experience in defining and monitoring quality

§   Retail Sector background

§   Implementing/Improving Quality processes

 

Line Management Responsibility for (Number of Reports):

§   Internal Project Team

Internal Contacts (inside the company):

§   Directors, Engagement Managers, Project Teams, Human Resources, Management Accountant

External Contacts (outside the company):

§   Client Management, Client Project Team, Third Party Partners