Management Level: Senior Management

 

Location: Beijing

 

§   Drive and deliver the strategy, focusing ondelivering efficient and high quality customer-focussed solutions. The strengthening of the team and capability of the office will be integral for this hands-on leader.

 

§   Delivery

-      Create and develop consulting and professional services practice by productising offerings

-      Lead, direct and manage teams to provide comprehensive solutions to clients

-      Ensure delivery of business solutions architecture plans, estimate costs; ensuring projects meet the clients’ strategic needs

-      Define and lead customer engagements and be accountable for their delivery; including taking responsibility for on time, on budget, per specification delivery of significant as well as complex projects

-      Provide expert opinion and resolve escalated implementation issues

§   Commercial

-      Contribute to the strategy and management of P&L

-      Work with sales and contribute to activities related to pre-sales and sales in the areas of products/solutions offering, e.g. consulting, requirements gathering, proposal preparation, presentation, etc.

-      Assist Saleswith negotiation process during the sales cycle, during change order processing or issues resolution during project delivery

-      Identify potential opportunities in existing client markets

-      Identify potential offerings to suit Malaysia market

-      Promote company brand to be visible within Malaysian and regional markets

-      Participate in review of revenue forecast, current and future projects and staffing needs, open project details, detail steps and issues from customers

§   Customers

-      Develop trusting relationships with senior stakeholders at CXO levels; demonstrating an understanding of their business to assist Sales in creating new business opportunities

-      Achieve a high level of client satisfaction by providing clients with leading-edge solutions and consulting advice

-      Provide leadership on customer engagements; focusing on the customer for all project-related issues

§   Organisation & People

-      Work with HR on:

·      Staff Development & Talent acquisition

·      Staff Retention

-      Provide mentoring for other senior staff within the organisation

-      Inspire and motivate people to create high performance team and exciting work environment

-      Drive and lead a collaborative environment; all teams working towards the same goal and achieving operational efficiency

-      Align work with company strategic goals, develop operational plans and communicatethe direction to the team.

-      Provide operational leadership; “getting your hands dirty” to ensure all objectives are achieved