Technical Support Engineer 售后部

 

Shenzhen 

 

·         Technical interface between customer and Company

·         Available to work standard and non-standard work weeks and travel with very limited advance notice

·         Provide onsite installation, repair and maintenance services for a suite of Company Video and Infrastructure products

·         Provides onsite customer orientation on newly installed products

·         Maintain and update dispatch tickets, trip reports, and customer records in CRM database

·         Work with Project Management, Systems Engineering and Tier 3 Support teams on Project Planning for complex product implementations.

·         Manage own personal schedule, travel and business expenses

·         Engage in longer term project planning and possible consultation services with assigned customers

 

·         5 + years of proven customer management skills

·         Fluency in Mandarin and English is required

·         Prior field service experience including travel and support of multiple products

·         Previous experience working with and installing conferencing / telephony hardware is required

·         Solid working knowledge of Company's suite of products is desired

·         Strong knowledge of data communications networks required- CCNA/CCNP considered a plus

·         Strong Windows Server skills required- Exchange and Active Directory experience is desired; MCP/MCSE is a plus.

·         Thorough knowledge of VoIP technologies including H.323 and SIP protocols

·         Must have very strong interpersonal and communication skills and the ability to relate in a highly professional manner with customers, management and peers under various working conditions.