Shanghai

 

Business Unit Support Solutions develops software-based solutions to support Company's customers to transform their network, enable and deliver multi-services to their customer's customers. Our solutions consist of Operations Support Systems and Business Support Systems (OSS/BSS) as well as M-Commerce.

 

NPS (Near Product Services) is the unit in BUSS Development to provide superior product support and service. CHINA is one of NPS location unit.

 

NPS CHINA is looking for EMA (Company Multimedia Activation) support engineer who is obliged to be responsibe for following:

l   Deal with customer support request according to the defined process

l   Provide support in technical query and trouble shooting problems reported by customers

l   Register trouble report towards R&D

l   Take emergency duty and support on critical cases

l   Summarize the problems founded and provide preventive action proposals

l   Collect feedback from customer side and submit to R&D program to continue improving product

l   Continuously update knowledge base

l   Participate in FFI and FOA activities

l   Provide on-site support when needed

l   Support in serviceability and service preparation activities

 

l   BA+ telecom or computer science education background

l   Familiar with C++ and Java

l   Good at Linux and Unix system operation

l   Good database knowledge

l   Frequent oral and written English

l   Good communication and team work

l   Be able to work under pressure

l   2 years+ working experience

l   Customer support experience is preferred