Packet Core R&D Customer Support Engineer
Shanghai
Company Overview
Company is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.
Using innovation to empower people, business and society, Company is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Company employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
Position Responsibilities & Tasks:
As a Customer Support Engineer, your main responsibilities are to together with your team:
l Work on Customer Service Request (CSR) to solve customer problems from their network, with quality and efficiency,
l Communicate with people from Customer Units to proceed with their request,
l Communicate with Product Development to make sure the product implementation/correction will fulfill the requirement, and contribute to product quality,
l Cooperate with global HUBs to secure follow-the-sun cases,
l Work on customer projects on-site or remotely to help region success.
Core Competences
l Open mind, positive attitude towards problems and people
l Result oriented, flexible and innovative
l Interested in improving ways of working
l Fluent in English, both spoken and written
l Willing to take challenges
l Good communication skills and good team player
l Business Understanding
l Delivering Results and Meeting Customer Expectations
Experience/knowledge within the following areas is required:
l Good knowledge in GPRS, WCDMA and EPC systems
l Good knowledge in Linux and Unix
l Good knowledge in EPC system architecture
l Good knowledge in routers and switches
Experience/knowledge within the following areas is considered as a plus:
l Radio competence
l Software development
l Knowledge in scripting
l Network Integration and Verification
l 2~3 years working experiences in EPC area is preferred
l 1~2 years working experiences in router is preferred
l GPRS/EPC customer support experiences is preferred |
工作地点：Shanghai
