OSS/BSS consultant
Beijing
Purpose of Job Role
Drive or participate in customer engagements from lead generation to contract fulfillment in agreement with the Key Account Manager.
Ensure that Consulting projects are fulfilled and delivered in time, with a high quality and within budget. Deliver value to the customer by
analyzing and proposing improvements on customers’ processes, operations, organization, IT or network. Support short and long-term
profitable business for Company by interacting closely with customers to identify new business opportunities that benefit both the
customers and Company.
Typical Interfaces
Externally: Customer C-level, Directors and Managers
Internally: Business Lines and Customer Units
Potential Job Role Performance Metrics
Orders Booked, Net Sales, Billability, Utilization, Customer Satisfaction
Tools & Resources
Mainly standard office environment
Behavioral Competences
l Entrepreneurial & Commercial Thinking
l Persuading & Influencing
l Analyzing
l Relating & Networking
l Delivering Results & Meeting Customer Expectations
l Adapting & Responding to Change
Applicable process connected to Job Role
Sales Process and Service Delivery Process
Qualifications and Experience
According to the generic Company Job Stage description
The job stage is depending on engagement size and complexity.
Assessment will be aligned to other job roles on equivalent job stages. Passing assessment will be a prerequisite for taking a position
on higher stages (7-9).
Future Trends & Concerns
The market for the consulting business is broadening from only Telecom to e.g. Verticals
Telecom operators are moving from traditional telecom to convergence |
工作地点：Beijing
