Beijing

 

Companys vision is to be leaders in providing customer-centric, multi-channel solutions, bridging the gap between business and IT; empowering our clients using our technology and the knowledge of our people. Our portfolio includes an impressive suite of state-of-the-art products and an unparalleled set of Professional Services. We offer advice on multi-channel issues and we deliver solutions to various types of organisations across several sectors including Healthcare, Travel, Government and Retail.

 

Our accomplishments encompass launching one of the earliest commercial implementations of the Web Services paradigm in 1999 - even before the official release of Web Services and SOA. We are also proud to have defined and implemented multi-channel solutions for one of the world's leading online retailers. IVIS is a Microsoft Gold Partner and the winner of a number of prestigious Retail Technology Awards.

 

Multichannel Maturity Model (Mcm2®) are Companys Consulting services providing customer-centric methodology enabling retailers to deploy multi-channel solutions.

 

     Work with and alongside clients providing expert Retail Consultancy to enable them to become or excel as Multichannel retailers.

     Representing IVIS Group in a variety of business situations varying in size and complexity.

 

     Provide expert Retail Operations knowledge to clients, assisting their business in areas of:

-        Product Range and Range Strategy

-        Merchandising

-        Marketing and Brand Management

-        Supply Chain, Logistics and Distribution

     Provide expert Retail e-Commerce knowledge to clients, assisting their business in areas of:

-        Site taxonomy and creative

-        Product presentation and photography

-        Product descriptions and site content

-        Pricing and Promotions

-        Online marketing, cross selling and up selling

-        Online customer journey analysis and interpretation

-        Search Engine Optimisation

-        Trading Strategy

-        Product picking and fulfilment

     Provide expert Retail Strategy knowledge to clients, assisting their business in areas of:

-        Business KPIs andCreation of P&L

-        Customer Service Operations

-        Creation of Work

-        Affiliate networks and alternate revenue streams

-        Streams

-        Roles and Job Descriptions

     Create reports and documentation on all work delivered, enabling knowledge transfer between consultants.

 

     End to end understanding of the ecommerce process, developed by working in either a start-up internet retail business or a mature site including:

-        Roles in the team

-        Tools used

-        How ecommerce interfaces with core bricks and mortar business if it exists

-        Key KPI’s

-        Some understanding of the revenue model

     Knowledge of retail whether food or non-food such as

-        Brand strategy

-        Range Strategy

-        Product and promotional planning

-        Marketing activity including impact/benefits

-        Customer shopping habits

-        Knowledge of competitors

     Customer focussed and ability to interpret customer data to provide insight and develop action plans

     Understanding of information management, its source and ability to determine criteria and formats

     Communicates fluently in Chinese(?) and English; both written and verbal

 

     Articulate, credible and able to influence at all levels; inspiring confidence and respect with all communications.

     Superior presentation skills, able to effectively communicate a business solution or proposition based on client requirement and potential markets, adapting the approach and style when required.

     Encourages a collaborative working environment; leading by example across teams and functions, demonstrating flexibility and resilience.

     Focussed on objectives; demonstrating the motivation to set personal objectives that are in-line with the company’s direction, and the integrity and commitment to achieve the objectives.

     Strong time management andorganizational skills; able to identify and manage conflicting priorities while maintaining focus on the bigger picture.

     Sound decision-making skills; able to analyse and compare multiple sources of information to come to a conclusion that will benefit the client and IVIS Group.

     Demonstrates professionalism in all actions; able to maintain high performance in a pressurised client centric environment.

 

Line Management Responsibility for (Number of Reports):  

n/a

Internal Contacts (inside the company):

CEO, Director of Product & Strategy, MCm2 team, Sales Teams, Marketing Team, Accounts & Administration teams, HR

External Contacts (outside the company):

Client contacts, Associates, Partners

 

Proficiency in another Language is an advantage