Management Level: Senior Management

 

Location: Beijing

 

§   Drive and deliver the strategy, focusing on generating revenue from new and existing customers through delivering efficient and high quality customer-focussed solutions. The strengthening of the team and capability of the office will be integral for this hands-on leader.

 

§   Delivery

-      Create and develop consulting and professional services practice by productising offerings

-      Lead, direct and manage Practice leads to provide comprehensive solutions to clients

-      Lead formulation of business solutions architecture plans, estimate costs; ensuring projects meet the clients’ strategic needs

-      Define and lead customer engagements and be accountable for their delivery; including taking responsibility for on time, on budget, per specification delivery of significant as well as complex projects

-      Provide expert opinion and resolve escalated implementation issues

§   Commercial

-      Accountable for P&L

-      Work with sales and be directly responsible for activities related to pre-sales and sales in the areas of products/solutions offering, e.g. consulting, requirements gathering, proposal preparation, presentation, etc.

-      Active participant in the sales and negotiation process during the sales cycle, during change order processing or issues resolution during project delivery

-      Identify opportunities in existing client markets

-      Identify offerings to suit Malaysia market

-      Promote company brand to be visible within Malaysian and regional markets

-      Review revenue forecast, current and future projects and staffing needs, open project details, detail steps and issues from customers

§   Customers

-      Develop trusting relationships with senior stakeholders at CXO levels; demonstrating an understanding of their business to assist Sales in creating new business opportunities

-      Achieve a high level of client satisfaction by providing clients with leading-edge solutions and consulting advice

-      Provide leadership on customer engagements; focusing on the customer for all project-related issues

§   Organisation & People

-      Work with HR on:

·      Staff Development & Talent acquisition

·      Staff Retention

-      Provide mentoring for other senior staff within the organisation

-      Inspires and motivates people to create high performance team and exciting work environment

-      Drive and lead a collaborative environment; all teams working towards the same goal and achieving operational efficiency

-      Align work with company strategic goals, develop operational plans and communicatethe direction to the team.

-      Provide operational leadership; “getting your hands dirty” to ensure all objectives are achieved

§   Process

-      Develop and improve engagement processes, methodologies, systems, tools and services to enhance COMPANY Group’s delivery capabilities; efficiency and effectiveness being priorities.

-      Continuously improve business processes and support critical business strategies by directing the development, implementation, and maintenance of business solutions

-      Create and implement quality solutions and measures

 

§   Extensive experience in Retail and/or e-Commerce and/or Software Solutions Delivery (ideally all three) with a Sales/Consulting Leadership foundation.

-      Retail

·      Demonstrated experience and knowledge in Retail industry; able to advise on the market with confidence

·      Proven experience leading projects in Retail departments, including: sales and marketing; supply chain & logistics; category management; procurement; IT

-      E-Commerce

·      Demonstrated experience and knowledge in e-commerce; able to advise on the industry with confidence

·      Proven experience driving and developing the e-commerce industry

·      Successfully lead e-commerce business and implementation projects

-      Software Solutions Delivery

·      Successfully lead engagements delivering complex enterprise solutions; managed full cycle including account management and budget

·      Demonstrated experience in the full-cycle of project delivery; business requirements, technical requirements, design & delivery; quality; production support

§   Demonstrated success in Business Development with new and existing client; establish trusting business relationships with clients

§   Demonstrated experience in business consultation; understand the client’s business, client’s industry, client requirements and provide an appropriate solution

§   Extensive experience as a leader; exhibits energy in building, driving, motivating and developing an organisation or multiple function teams across geographies, towards shared objectives

§   Demonstrated project ownership and accountability; makes sound decisions, delivers and takes responsibility for all outcomes

§   Experience of working with Service Partners, including offshore partners, on projects primed by COMPANY Group

§   Requires willingness to work a flexible schedule including weekend and/or evening work to deliver client requirements

 

§   Drives a collaborative working environment; leading by example across cultures, teams and functions, demonstrating flexibility and resilience.

§   Consistently drives and is committed to setting and achieving targets / budgets; passionate about building the business and delivery of timely, high quality results

§   Sound and creative decision-making skills; able to analyse and compare multiple sources of information to come to a practical / pragmatic conclusion that will benefit the client and COMPANY Group.

§   Articulate, credible and able to influence at all levels; inspiring confidence and respect with all communications.

§   Superior presentation skills, able to effectively communicate a business solution or proposition based on client requirement and potential markets, adapting the approach and style when required.

§   Focussed on objectives; demonstrating the motivation to set personal objectives that are in-line with the company’s direction, and the integrity and commitment to achieve the objectives.

§   Strong time management and organizational skills; able to identify and manage conflicting priorities while maintaining focus on the bigger picture.

§   Demonstrates professionalism in all actions; able to maintain high performance in a pressurised client centric environment.

 

§   Key Contacts

Line Management Responsibility for (Number of Reports):

§   Malaysian Office; all Team Managers.

Internal Contacts (inside the company):

§   Malaysian office, CEO, Director of Product & Strategy (UK), Operations Director (CN), McM² Directors, HR Manager (UK), IT Systems Manager (UK), Management Accountant (UK),

External Contacts (outside the company):

§   Clients, Suppliers, Partners

 

 

§   Possess at least a Bachelor’s Degree in Business, Management or Technology

§   Preferably a Senior Manager in Retail or Professional Services specialising in enterprise solutions