Position: Executive Director
Department: Management
Location: Beijing
Background
COMPANY Group¡¯s vision is to be leaders in providing customer-centric, multi-channel solutions, bridging the gap between business and IT and empowering our clients using our technology and the knowledge of our people.
COMPANY Group helps retailers deliver compelling multi-channel customer propositions. Our solutions speed time to market, increase market share, improve customer relationships, increase sales and reduce costs.
Since 1994 COMPANY Group, has been at the forefront of transforming traditional retailers into highly competitive, multi-channel businesses. Our portfolio includes an impressive suite of products and an unparalleled set of Professional Services.
We help retailers develop multi-channel strategies; acquire, convert & retain customers; merchandise products for multiple channels and integrate these channels. We work with some of the world leading blue-chip clients in retail, media, travel and government. Role Summary
COMPANY Group is looking for a passionate and experienced solutions architect to work with their clients. The Architect would represent COMPANY Group at a technical level in a variety of business situations varying in size and complexity. They must be hands-on and enjoy working in challenging environments.
Role Summary:
An Executive Director has full responsibility of a portfolio of clients and a team of at least three people. She/he is overall in charge of growing the client portfolio revenue and developing skills and expertise within the team. An Executive Director works with a few, large, clients and is responsible for growing and managing multi-channel strategy for the clients including the client¡¯s multi-channel strategies she/he has strong relationships with Senior Managers on the client side and also often has contact with other of the client¡¯s external parties.
Roles and Responsibilities
Account Management
l Manage and own client relationships and be seen as a trusted partner
l Know your clients and market thoroughly and use your knowledge to identify new business opportunities and grow revenues
l Gain a thorough understanding of COMPANY Group¡¯s services and products and successfully sell/pitch them to clients
l Respond to client requests for proposals (RFPs) and prepare estimates and resources for pitches Manage and influence senior-level client contacts and maintain positive working relationships Be responsible for budgets and costs, ensuring profitability margins are met
l Negotiate deals, rates, terms and conditions with clients
l Forecast and monitor upcoming opportunities
l Meet revenue goals and grow the client portfolio revenues
Multichannel ¨C Subject Matter Expert
l Engage with prospects/clients to develop retail systems/process roadmaps and transition plans. Manage business transformation specialising in the Retail sector
l Working with the client to define and develop multi-channel strategies
l Managing, developing and growing the multi-channel programme for the clients
l Working with the client to deliver the best in class online and cross channel experience for the client¡¯s customers
l Advise on all aspects of the multi-channel operations and marketing mix and their deployment to achieve a clients business objectives
l Thoroughly understand the fundamentals of the client¡¯s business
Operation Management
l Ensures the operations align with the COMPANY Group¡¯s mission, strategic objectives and policies.
l Resource Management and Recruitment
l Ensuring the COMPANY Group follows local laws and regulations, liaising with management at the COMPANY Group HQ and providing reports on activities, ensuring proper financial controls are in place Coach and lead your team
Required Experience
l Subject matter expert in one or more areas of Marketing/customer insight, supply management, commercial/pricing/merchandising
l Ecommerce and multi-channel experience gained in retail or consultancy
l P&L responsibility
l Extensive experience in retail and multi-channel. You will understand what challenges retails face
l Demonstrate profitable growth of client accounts though wide-ranging account management skills in China
l Ability to set budgets, expectations and deliver results
l Good understanding of: user experience development, platform development and direct to consumer operations
l Your working style will be entrepreneurial and professional. You will be a team player but also a self-starter who is driven to excel. You will thrive when working in fast paced environments and be inspired by innovation and technology.
Personal attributes should include:
l Strong leadership skills
l Strong social and interpersonal skills
l Selling and Negotiation skills
l Strategic & Analytic
l Consultancy approach to service delivery
l Master degree within Business Administration / Marketing / Organisation or Finance
l Fluent in English and Mandarin
l Excellent interpersonal and communication skills
l Strong supplier / partner management skills
l Collaborative
l Keen negotiation skills
l An ability to influence stakeholders at all levels |
Location£ºBeijing
