Shanghai

 

The IP Multimedia Subsystem (IMS) is the new generation combined datacom and telecom core for fixed and mobile networks. It included new multimedia services such as push-to-talk, whiteboard, conferencing, cost-efficient next generation voice and video telephony, combinatorial services and much more.

The IMS product area includes a lot of different nodes on different platforms such as CSCF, HSS, MRF, MGC, SBG, MTAS, IPWorks and so on.

The Core and IMS PIDS (Product Introduction Deployment and Support) organization in Shanghai is looking for skilled engineers that are interested in working with global customer support and system integration for the IMS product area.

We are seeking people with a genuine interest in providing high quality technical support for our global customers. You need to be service minded and always keep the customers interest in mind. Having the right soft skills is also extremely important when working in the PIDS organization since you will have many different stakeholders to cooperate with.

PIDS in Shanghai is part of the PIDS Common Function organization in DUCI. At the moment we have positions open for IMS Support & Integration engineers.

As an IMS Support and Integration engineer your main responsibilities are:

Handle and drive CSR's (Customer Service Requests) from global customers.

Perform troubleshooting in real customer network and lab.

Take part in on-site installation, configuration and testing activities.

Be on-call for emergency support handling.

Verify emergency corrections in lab before they are released to customer.

Participate in early product deployment projects such as FOA and DVA.

Have daily dialog and discussions with our interfaces in the Region organization (SSDO, GSC) and the PDU's.

The work requires that you are self-driven and service minded since the quality of our work has a direct impact on the customer satisfaction and perception of Company as a professional company.

 

Preferably you have a Master of Science / Bachelor degree or equivalent in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering

You need to have some previous experience and competence in the IMS/NGN domain.

The IMS Nodes we work with resides on different platforms but the main one is TSP so it is an advantage if you have competence in that area. The IS platform is also of big importance.

Soft skills that we value are the ability to work in a team, take initiatives and communicate with others. You also need to be self confident and have a high level of accountability.

We handle customers all over the world and it is also expected of you that you should be able to travel from time to time.

Since you will have a lot of interfaces with the Regions and PDU's it is very important that you have strong English skills both written and orally.