Beijing

 

Company is looking for an enthusiastic, experienced, and dynamic individual to lead a team of online specialists and analysts helping to improve the quality of Company’s search results. This is an operational role for a web-savvy, energetic and motivated self-starter who is passionate about team-building and creating a great user experience. Applicants should have experience managing, training and developing operations representatives in a user centric environment.

 

Responsibilities:

• Lead a team of specialists and analysts responsible for reviewing websites for quality and content, communicating to Chinese webmaster communities, and conducting cross-functional collaborations.

• Take a lead in developing and implementing best practices for troubleshooting website issues and identifying areas of concern and interest.

• Work collaboratively with peers in multiple global locations as part of the global management team to share learning, exchange best practices, and implement global projects.

• Help build team structure, recognize leadership potential, and develop enhanced skill sets within the team.

• Increase effectiveness of staff and tools by recognizing opportunities for development and proactively suggesting and implementing new systems and structures.

• Provide regular reports on growth and performance of the department, and develop metrics to measure this growth.

• Act as a point of escalation for problems and liaise with engineering team.

 

Requirements:

• Quick learner with proven ability to grow and lead a team.

• Excellent oral and written communication skills.

• Fluency in English and Mandarin Chinese

• 6+ years of prior operations management experience.

• Extensive experience managing people and teams.

• Ability to work effectively and diplomatically with other Engineering and non-Engineering groups at Company.

• Self-starter who can take initiative and lead and drive cross-functional projects.

• Great process and project management skills, as well as multi-tasking ability.

• Passionate about the Internet.

• Passion for learning and creative problem-solving.

• Proven track record of success in previous work experiences.

• BA/BS or equivalent; advanced degree a plus.

• Outstanding academic background.