Ÿ   Head of Build RNEA NES reports to the Head of Network Services(NES)RNEA and is a member of the Regional Network Services Leadership Team.

Ÿ   Head of Build RNEA NES delivers network build and integration services for customer projects and MS related business in the Region; shall create and ensure Customer value and satisfaction through an efficient Service delivery.

Ÿ   A main purpose of the Head of Build RNEA NES is to support services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models and Strategies.

Ÿ   This is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility in line with this instruction.

Ÿ   All activities in the Company group are performed under the responsibility of one or more line managers. Head of Build RNEA NES hasmoresub-ordinates and is appointed by a superior manager and approved by the appointees “grandparent” line-manager following normal procedures at recruitment. Line Managers act according to the Company Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance.

 

Ÿ   Head of Build RNEA NES is responsible for Pre-sales support and delivery of services within the NRO Portfolio:Site Acquisition, Civil Works, Site Engineering, Installation, Product Configuration, Integration, Fiber Network Design, SWDP, FNI, Project Management, Integration Design, Multi-Vendor Rollout, Multi-Vendor Deployment.

Ÿ   Pre-sales support and delivery of installation and site engineering services for CS and PS nodes in CSI Portfolio.

Ÿ   Maintaining and developing required service delivery resources in the Region.

Ÿ   Responsible for the Net Sales (NS)and Unadjusted Margin (UM) for Service Line Build business delivered in the Region in accordance with the approved SDP3s in the projects.

Ÿ   Pre-sales sign-off of all applicable scope, time, and cost (Fulfillment Assignment Planning and Fulfillment Assignment Specification).

Ÿ   Responsible for the E2E NRO Service portfolio in the Region.

Ÿ   Drive business development & portfolio argumentation for the services portfolio that the Service Line represents.

Ÿ   Drive solutioning& Commercial Strategy, coping & costing.

Ÿ   Provide services pre-sales support including competence for pre-sales and Core-3 roles (e.g. CSR, CFR).

Ÿ   Drive forecasting, dimensioning and optimization of the delivery capacity based on business needs as well as operational efficiency, i.e. accountable for cost of delivery.

Ÿ   Define and execute competence strategy for the Service Line in order to secure capability across all areas of the Service Line portfolio along with closing Service Line critical competence gaps.

Ÿ   Sign-off of scope, time and cost, including resource mix (own resources, FSO, GSO, other regions, ARPs or ASPs) for pre-sales and delivery within Service Line portfolio.

Ÿ   Delivery of contractually committed services.

Ÿ   Fulfillment of agreed business/financial targets as well as customer satisfaction targets.

Ÿ   Manage Service Line related customer and CU escalations.

Ÿ   Secure close co-operation with GSO Delivery Flows and Customer Unit Operations.

Ÿ   Secure usage of global processes, methods and tools applicable for the Service Line.

Ÿ   Drive continuous quality, operations excellence, and business lead generation activities.

Ÿ   Build a services culture and ways of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Lead by example.

Ÿ   Proactively work with the service portfolio owners for strategic development of the area.

 

Ÿ   10+ years of experience in managerial positions within the telecom and/or ICT industry.

Ÿ   Extensive experience in pre-sales support and service delivery across all areas of the Service Lineportfolio.

Ÿ   Ability to effectively transfer Service Line customer engagements needs into requirements on the Service Line.

Ÿ   Experience in forecasting and dimensioning of delivery capacity based on business needs.

Ÿ   Ability to lead a service delivery organization cross multiple geographical sites towards multiple customers.

Ÿ   Senior capability in managing and driving change in a large, complex organization.

Ÿ   Ability to attract, develop and retain competence in the Service Line.

Ÿ   Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies.

Ÿ   Ability to manage relationships at the highest level within Company as well as the customer organization. Strong driver of one Company.

 

Ÿ   People leadership, senior capability in managing and driving change in a large, complex organization with multiple customers.

Ÿ   Strong cultural awareness and excellent interpersonal communications and networking skills.

Ÿ   Thought leadership and commercial understanding as needed to identify short and long term business priorities.

Ÿ   Strong business and innovation mind.

Ÿ   Lead by example.

 

Ÿ   University degree and above in Business or Engineering / ICT.