Quality Director
Beijing
Purpose of Job Role
Striving to be recognized for their Excellence and Quality of work for GSC China; reported to Head of Operations Support, GSC China
To identify, drive, support and facilitate efficient & effective change & performance improvements - from business needs to business results.
These improvements may be run in different ways: work streams in major strategic/transformation initiatives, projects/programs/line activities driving operational & functional improvements or enabling day-to-day/continuous improvements
Job Descriptions:
l Monitor business performance and ways of working to identify potential problem/improvement areas
l Have the authority to initiate RCA investigations on problems and issues deemed significant regards the wanted Excellence and Quality.
l Lead and support quality related escalations or incident from region CU or customer
l Execute or mange the execution of these RC investigations and identify needed corrective / improvement actions ¨C Assign these actions to owners and if needed initiate and manage GSC wide improvement programs.
l Review and drive progress to ensure timely and effective implementation of actions.
l Foster a spirit of continual improvement and willingness to alert of issues and drive for improvement.
l Provide leadership to strive for ongoing excellence and quality improvement and be a champion for any needed change.
Qualifications:
l Good planning and organizational skills
l Must have very good skills to influence with integrity
l Be results oriented and meet agreed expectations
l Needs to develop a recognition as a ¡®fox¡¯ ¨C somebody people come to for advice, to get a job done, to develop creative change activities and successfully drive implementation of the change
l Ability to manage multi-faceted change projects
l Participate in at least one Crash Commission investigation as observer / pert of ECC team
l Familiar with Ericsson Improvement Management process (6 sigma, RCA, Apollo RCA for effective Problem solving (or similar)), Black Belt Certification is preferred.
l Having worked in Telecom area with Service Delivery exp
l Line manager or Program Manager experience is preferred
l Excellent English in both Oral and Written |
Location£ºBeijing
