Shanghai

 

Business Unit Support Solutions develops software-based solutions to support Company's customers to transform their network, enable and deliver multi-services to their customer's customers. Our solutions consist of Operations Support Systems and Business Support Systems (OSS/BSS) as well as M-Commerce.

 

NPS (Near Product Services) is the unit in BUSS Development to provide superior product support and service. CHINA is one of NPS location unit.

 

NPS CHINA is looking for a MPS (Mobile Positioning System) support engineer who is obliged to be responsibe for following:

l   Deal with customer support request according to the defined process

l   Provide support in technical query and trouble shooting problems reported by customers

l   Register trouble report towards R&D

l   Take emergency duty and support on critical cases

l   Summarize the problems founded and provide preventive action proposals

l   Collect feedback from customer side and submit to R&D program to continue improving product

l   Continuously update knowledge base

l   Participate in FFI and FOA activities

l   Provide on-site support when needed

l   Support in serviceability and service preparation activities

 

l   BA+ telecom or computer science education background

l   Experience in GSM/WCDMA/LTE core network and familiar with Map, Diameter protocols with good troubleshooting skill

l   Experience in IODT/SI area with different vendors and familiar with E2E test

l   Good with linux/Solaris OS, Oracle/Timesten,TCP/IP and etc

l   Good trouble shooting skill

l   Frequent oral and written English

l   Good communication and team work

l   Be able to work under pressure

l   2 years+ working experience

l   Customer support experience is preferred