Beijing

 

This position combines the two roles of Product Quality Manager and the role of Customer Service Project Manager (SSPM). You will in this position follow the product and the project in development phase and after launch in the high volume phase as well as during the full lifetime from a user point of view.

 

·  Support project manager and project to reach quality targets within committed timeline and cost targets

·   Attend and report quality status at project milestone meetings

·  Consolidate Quality Plan for each product and project

·   Run Quality Reviews with the aim to follow up on quality results from design reviews, risk analysis, verifications and validation etc.

·  Review project together with product manager and project manager and recommend TG

passage based on Quality Review decision

·  Approval or escalations of deviations. Minor deviations are accepted by the PQM at the

Quality Reviews. Minor deviations shall be note in the TG-presentations.

·  Driver and coordinator of TPQR (Total Product Quality Report)

·  Drive the sub-project for Validation (CRT) and LUT.

·  Coordinate with CS and CRT regarding consumer product quality issues

·  Secure TG requests, agenda and minutes of meetings prior to and after Product Council

·  Participant/co-driver in Product Council

·   Follow up on actions from Product Council and report outcome/result to council when requested

·  Coordinate quality issues with PQM in other DU’s upon need

·   Run quality improvement projects when applicable

 

·  Secure Customer Services planning function is updated on coming products and needs

·   Lead the Customer Service Object in the project, and ensure all Customer Service oriented tasks are performed, such as SW service preparation, HW service preparation, support pages and call centre preparations.

·  Estimate Lifetime Return Rate (ELRR) and warranty cost at each MS based on predicted level

at RTL, and after launch.

·  Recommend best service & support setup from a cost efficiency & consumer satisfaction

Aspect

·  Secure implementation of decided service & support setup

·  Manage customer services sub projects and their objects

·  Manage and secure customer services budgets, time plans and samples

·  Attend project milestone meetings

·  Follow up, analyze and formalize product return & support data (after launch)

·  Escalate formalized product return & support data to maintain product instance

·  Initiate activities to mitigate issues relating to quality, warranty, usage etc after launch.